Frequently Asked Questions
Everything you need to know about your Jordan Craig experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on orders over $100. Expedited shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide. Since our fits vary from 'Slim' to 'Regular' and 'Big & Tall,' we recommend measuring a similar garment you own and comparing it to our size chart for the perfect fit.
Do you offer international shipping?
Yes, Jordan Craig ships worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight. Please note that customs duties may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my denim and outerwear?
To preserve the quality of your garments, we recommend washing denim inside out in cold water and hanging to dry. For shearling and specialized outerwear, please refer to the specific care label attached to the garment for dry cleaning instructions.