Returns & Exchanges

We want you to be fully satisfied with your Jordan Craig purchase, which is why we offer a seamless return process for all unworn and unwashed items within 30 days of delivery. Please ensure all original tags remain attached to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Choose your preferred return method to generate a prepaid shipping label and a return packing slip.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging, include the packing slip, and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or store credit within 5-7 business days.